Puma Knife Company USA uses the U.S. Postal Service and UPS. All orders are reviewed for accuracy before leaving our warehouse. If you have special shipping requirements, please contact us so we can accommodate you. It is your responsibility to inspect and verify the accuracy and condition of your order upon receipt. All claims of shortages or damage must be made within 48 hours of delivery, or you will be deemed to have unconditionally accepted the shipment as a whole.